In these Terms and Conditions following terms have the following meanings:
“Website” means the website(s), apps, tools, and other devices of www.mealmade.eu and
affiliated companies and business partners on which the Service is made available.
“Offer” means the products and services offered by the restaurant that can be ordered by the
Customer from the Restaurant through this Website.
“Order” means an order placed by the Customer through the Website, accepting the offer by the
Customer that is offered by the Restaurant.
“Tip” means the amount of money voluntarily paid by a Customer that is for the courier
delivering the Order.
“Customer” means a natural or legal person who places an Order through the Website.
“Agreement” means an agreement between the Customer and the Restaurant regarding a
reservation or an Order and the delivery, or collection of the Order.
“Restaurant” means a company that prepares and sells meals, drinks, and related items and uses
the Website for the overall process and also payment of such Agreements.
“Restaurant information” means the information of the Restaurant regarding, among other
things, company and contact details, general information, product range (meals, side dishes,
options, and drinks), prices for each individual product (including VAT), company logo,
graphics, delivery area (including postal codes), delivery costs and minimum order amounts.
“Service” means the commercial services and/or activities offered by the Website to the
Customer, including the reservation, publication of the Offer, the facilitation of the process of
Agreements, and the forwarding of Orders to the relevant Restaurant.
This website www.mealmade.eu is operated by Mealmade.eu (“Mealmade”, “site”,
“we”, “our” or “us”). Mealmade offers this website, including all information, tools, services
available from this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies, and notices stated here. By using our site, you engage in our “Service” and
agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”),
including those additional terms and conditions and policies referenced herein and/or available
by hyperlink. These Terms of Service apply to all users of the site including without limitation
users. Please read these Terms of Service carefully before accessing or using our website. By
accessing or using any part of the site, you agree to be bound by these Terms of Service. If you
do not agree to all the terms and conditions of this agreement, then you must not access the
website nor use any services. If these Terms of Service are considered an offer, acceptance is
expressly limited to these Terms of Service. Any new features or tools which are added to the
current store shall also be subject to the Terms of Service. You can review the most current
version of the Terms of Service at any time on this page. We reserve the right to update, change
or replace any part of these Terms of Service by posting updates and/or changes to our website.
You are expected to check this page periodically for changes. Your continued use of or access to
the website following the posting of any changes constitutes acceptance of those changes.
www.mealmade.eu trading under the name ‘Mealmade.eu’
Head office address:
Wetterroas 13, 9287 MT Twijzelerheide, The Netherlands
E-Mail: [email protected]
You can select your native language while Placing an order from our Website.
These Terms and Conditions are for Customers only apply to the Service. Mealmade is not
responsible for the Offer. If applicable, the general terms and conditions of the Restaurant apply
to the Offer.
By placing an Order, the Customer directly enters into an Agreement with the Restaurant for the
delivery and/or reservation of the Offer selected by the Customer. The Customer is bound by the
Order and is not entitled to a refund, except in the event of cancellation.
Mealmade publishes the Offer on behalf of the Restaurants on the Platform, in accordance with
the Restaurant information provided by the Restaurants. Mealmade accepts no responsibility or
liability for the content of the Offer and the Restaurant information on the Platform. The
restaurant may use ingredients and additives in meals and drinks, which can cause allergies and
intolerances. If a Customer is allergic to certain foods, we recommend contacting the restaurant
by phone for up-to-date allergen information prior to placing the order.
Mealmade displays all Restaurant information in such a way that it is clear to the Customer what
his rights and obligations are attached to the acceptance of the Offer.
Mealmade accepts no liability for the accessibility of the Platform.
The Agreement is concluded when the Customer finalizes the Order during the process of
placing an Order and/or reservation through the Website.
After receipt of the Order, Mealmade will confirm the Order electronically to the Customer.
The Agreement can only be executed by the Restaurant if the Customer provides correct and
complete contact and address details when placing the Order. The Customer has the duty to
immediately report inaccuracies in provided or stated payment details to Mealmade or the
In connection with information about the status of his Order, the Customer must be reachable for
both the Restaurant and Mealmade after placing the Order by telephone or e-mail.
If the Customer chooses to deliver the Order, he must be present at the delivery address indicated
by the Customer in order to receive the Order.
If the delivery of the Order is carried out by Mealmade on behalf of the Restaurant, Mealmade
may charge delivery costs to the Customer. The current delivery costs are stated on the Platform
before a customer places an Order. An invoice for these delivery costs can be requested from
If the Customer chooses to pick up the Order, he must be present at the chosen time at the pickup location of the
Restaurant, which is indicated in the confirmation email, text message, or on
the Mealmade website.
Upon delivery of the Order, the Restaurant may request identification if the Order contains
alcoholic products or other products with an age limit. If the Customer cannot adequately
identify himself or does not meet the minimum age requirements, the Restaurant will refuse to
supply the relevant products to the customer. In this case, cancellation costs may be charged
Mealmade does not accept any liability in connection with the implementation of the Agreement.
After placing the Order, the Customer may, in its sole discretion, choose to tip a courier using the
available online payment methods.
The Tip is intended for the couriers and cannot be considered as payment for Mealmade services.
Mealmade will only act as an intermediary and transferor of the tips.
Mealmade will transfer the Tip to the couriers if they are directly engaged by Mealmade. If a
courier is not engaged via Mealmade but directly by the Restaurant, Mealmade will transfer the
Tip to the Restaurant and the restaurant is obliged to pay the Tip to the courier. Mealmade cannot
guarantee or be responsible for the transfer of the Tip from the Restaurant to the courier.
After the Customer has received confirmation of payment of the Tip, the Tip cannot be refunded
Dissolution of the Agreement and cancellation of the Order
In connection with the perishability of the Offer, the Customer has no right to terminate the
Agreement. Orders cannot be canceled by the Customer at Mealmade. Cancellation of the Order
by the Customer at the Restaurant is only possible if the Restaurant explicitly indicates that
Cancellation of the Order by the Customer is possible.
The Restaurant has the right to cancel the Order if, for example, the Offer is no longer available,
the Customer has provided an incorrect or unreachable telephone number, other contact details,
or in case of force majeure.
If the Customer places a false Order (for example by providing incorrect contact details, not
paying, or by not being present at the delivery location or pick-up location to receive the Order)
or otherwise fails to fulfill his obligations under the Agreement, Mealmade may decide to refuse
future orders from the relevant Customer.
Mealmade has the right to refuse Orders and to cancel Agreements on behalf of the Restaurant if
there are reasonable doubts about the correctness or authenticity of the Order or the contact
details. If the Customer places seemingly false or fraudulent Orders, Mealmade can report this to
The moment the Agreement has been concluded; the Customer is obliged to pay the Restaurant
for the Order. The Customer can fulfill this payment obligation by paying with an online
payment method via the Platform or by payment to the Restaurant at the door or the pick-up
a (partial) refund of online payment is only possible if the Order cannot be (fully) delivered. The
chargeback always takes place on the same account from which the payment was made.
Depending on the payment method used by the Customer, this will take up to 10 working days to
process The Restaurant has authorized Mealmade to receive the online payment from the Customer on
behalf of the Restaurant.
A complaint from the Customer about the Offer, the Order or the performance of the Agreement
must be submitted to the Restaurant. The exclusive responsibility for the restaurant’s offer and
the execution of the agreement rests with the Restaurant. Mealmade can only act as an
If the Customer has a complaint about the Service, the complaint must be communicated via the
contact form, by e-mail, or in writing by post to Mealmade’s customer service at the contact
After the complaint has been received by Mealmade, Mealmade will respond with a confirmation
of receipt as soon as possible, but no later than within a week. Mealmade strives to handle the
complaint as quickly as possible, but no later than within 2 weeks.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted,
timely, secure, or error-free. We do not warrant that the results that may be obtained from the use
of the service will be accurate or reliable. You agree that from time to time we may remove the
service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The
service and services delivered to you through the service are (except as expressly stated by us)
provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or
conditions of any kind, either express or implied, including all implied warranties or conditions
of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and
non-infringement. In no case shall Mealmade.eu, our directors, officers, employees, affiliates,
agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury,
loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any
kind, including, without limitation lost profits, lost revenue, lost savings, loss of data,
replacement costs, or any similar damages, whether based in contract, tort (including
negligence), strict liability or otherwise, arising from your use of any of the service or any
products procured using the service, or for any other claim related in any way to your use of the
service or any product, including, but not limited to, any errors or omissions in any content, or
any loss or damage of any kind incurred as a result of the use of the service or any content (or
product) posted, transmitted, or otherwise made available via the service, even if advised of their
possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of
liability for consequential or incidental damages, in such states or jurisdictions, our liability shall
be limited to the maximum extent permitted by law
If you have any questions regarding terms and conditions please contact us at