Privacy Policy

A great restaurant website

Privacy Policy

This privacy policy applies to the processing of personal data of customers who place an order via a www.mealmade.eu Website. The controller for processing this personal data is Jan van der west and can be contacted by [email protected] Mealmade.eu is responsible for the processing of this personal data and considers your privacy important. Mealmade.eu, therefore, adheres to the General Data Protection Regulation (GDPR) with regard to the processing of personal data.

Which and why we process personal data
Mealmade.eu processes your personal data because you use our services. We use the following
data for the following purposes:

 

  • 1. Order Process
    To perform our service, we may collect your information either directly or automated such as:
    • a. Name
    • b. Address data
    • c. Contact details
    • d. Order
    • e. Payment details
    • f. Remarks (if applicable)
  • 2. Evaluation of restaurants
    We also process data that you provide to us by yourself by entering it when posting a review of a restaurant. The legal basis for this processing is that you have given your consent (by publishing your review) within the meaning of the GDPR. You can withdraw this permission by contacting us. It concerns the following data:
    • a. Name (if provided)
    • b. Review
  • 3. Customer service
    If you contact our customer service, we will use the information you provide to answer your question or resolve your complaint. The legal basis for this processing is that the processing is necessary for the performance of an agreement within the meaning of the GDPR. It concerns the following data:
    • a. Name
    • b. Address details (if applicable)
    • c. Contact details
    • d. Payment details (if applicable)
    • e. Remarks (if applicable)
  • 4. Customer satisfaction surveys
    To ensure that our services meet your wishes, the data you provide to customer service can be used for, for example, customer satisfaction surveys. The legal basis for this processing is that the processing is necessary to represent a legitimate interest of Mealmade.eu (customer satisfaction) within the meaning of the GDPR. It concerns the following data:
    • a. Name (if provided)
    • b. Review
  • 5. Marketing Posts
    We also process data to send you (personalized) marketing messages. It includes news, discounts and new restaurant updates (e-mail and post) and loyalty programs, regardless of the form in which we share them (for example e-mail or as a push message). The legal basis for this processing is that you have given permission for this when placing your order within the meaning of the GDPR. If you want to change the preferences regarding receiving these messages, you can unsubscribe via the link in the relevant message.

    It concerns the following data:

    • a. Name
    • b. Contact details
    • c. Postal Code
  • 6. Cookies
    Finally, we also process your data that you indirectly provide to us. Mealmade.eu uses cookies for functional, analytical and marketing purposes. The functional cookies are necessary for the use of the website. It concerns the following data:
    • a. Location data
    • b. IP address or app IDs
    • c. Internet browser and device type
    • d. Website language
      We refer to our Cookie Policy for more information about cookies
  • 7. Fraud prevention
    We also process some of the above data to prevent fraud and abuse. The legal basis for this processing is that the processing is necessary to promote a legitimate interest of Mealmade.eu (fraud prevention) within the meaning of the GDPR.
  • 8. Analysis
    We also process some of the above data to prevent fraud and abuse. The legal basis for this processing is that the processing is necessary to promote a legitimate interest of Mealmade.eu (fraud prevention) within the meaning of the GDPR.

Minimum Age Limit
Our website is not directed to persons under the age of 16 and we do not intend to collect data about website visitors under the age of 16. However, we cannot check whether a visitor is older than 16 years. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us. We will then delete this data.

How long we keep data
Mealmade.eu will not keep your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We will keep your data longer if we are obliged to do so on the basis of legal obligations. Mealmade.eu removes most of your data after 2 years after placing your order. We use this period for administrative purposes and so that we can speak to you and restaurants with questions or complaints about the order. We store data used for reporting, analysis and abuse prevention for up to 20 years after placing your order. We cannot remove your data from backups. However, when we restore a backup, we will delete the data at that time.

Share with restaurants
Mealmade.eu provides your details (name, address details and [telephone number,] order) to the restaurant selected by you, so that the restaurant can deliver your order. You are a direct customer of the restaurant and the restaurant, therefore, bears its own responsibility and obligations for the processing of your personal data. For questions about how the restaurant handles your data, it is best to contact the restaurant directly.

Sharing with others (other than restaurants)
Mealmade.eu will not sell your information to third parties and will only provide it to third parties if this is necessary for the processing of our agreement with you, for analysis and marketing purposes or to comply with legal obligations.

    Your personal data may be shared with the following parties:
  • a. Software providers
  • b. Implementation partners
  • c. Customer Satisfaction Surveys
  • d. Advertising platforms (e.g. Google and Facebook)

If you have opted for our Personalized Cookie Package, we may share your personal data in pseudonymised form with third party platforms such as Google or Facebook to create “Custom Audiences”. Based on these Customer Audiences, such platforms show you personalized advertisements. You can always unsubscribe from these ads by switching to our Essential Cookie Package

We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Mealmade.eu remains responsible for these processing operations.

Websites of third parties
Our website may contain links to third party websites. When using these websites, please note the corresponding privacy statement. Mealmade.eu selects those websites with care, but cannot be held responsible for the way in which your personal data are treated by those third parties.

Access, correction and deletion of your personal data
You have the right to view, have deleted or, if necessary, corrected all data that we collect about you. If you are convinced that we are processing your personal data for no reason or that we are processing personal data that you believe is not relevant to our selection process, you can contact us. Mealmade.eu will respond to your request as soon as possible, but no later than four weeks. .

Tips, questions and complaints
If you have any other questions or complaints about the processing of your personal data, we will be happy to help. We would also like to hear from you if you have any tips or suggestions to improve our privacy policy.

Security
Mealmade.eu takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact us at: [email protected]

Authority personal data
In addition to being able to lodge a complaint with us, you have the right to lodge a complaint with the relevant authority for the protection of personal data. You can contact this authority about this

Contact Details:
Head office address: Wetterroas 13, 9287 MT Twijzelerheide, The Netherlands E-Mail: [email protected]